IMPORTANT INFORMATION REGARDING FREE SHIPPING: If your purchase qualifies for free shipping, and you choose to return all or part of the order, you will be credited the full item price MINUS any shipping and handling costs that we incur in shipping the item(s) to you. Free shipping offer applies only to orders shipped within the continental USA. Free shipping DOES NOT APPLY TO FURNITURE PURCHASES.

IMPORTANT INFORMATION REGARDING DISCOUNT CODES: Discount/Coupon Codes cannot be applied to orders containing furniture or strollers. Due to the policies of all of our vendors, we cannot apply discounts to furniture or strollers in order to maintain the integrity of their brands. Coupon Codes cannot be applied to orders once they have been processed and shipped. PLEASE NOTE: ONLY ONE PROMO CODE CAN BE APPLIED PER ORDER. When we offer coupons/discounts, we make the coupon codes available on every page our website.

Pay Methods:
We accept/prefer Mastercard, Visa & Discover cards. Paypal is also accepted. PLEASE NOTE: Once we receive payment and it has been confirmed through PayPal, we will ship your goods.

Shipping:
Mason & Matisse ships to the USA and Canada. Canadian customers are responsible for any duties/taxes incurred. We are happy to ship most of our products to any location in the world. Please select International Shipping as the shipping method when placing your order online. The shopping cart will generate an estimated shipping cost, and we will contact you with any adjustments to the shipping charge before your order is processed. Mason and Matisse ships by weight through US Priority Mail and UPS. Customers will be notified of any changes in shipping costs prior to their order being shipped.

We will ship most orders within one week of placing your order with Mason & Matisse; unless items are out of stock or being shipped directly from the manufacturer. Most orders are shipped from our warehouse in New York. All domestic orders are sent by UPS unless going to a PO or APO address. Shipping to Alaska and Hawaii require an additional delivery time and charge ($10.00 to $25.00 depending upon the ship method). If this causes you any inconvenience please contact us and we will work with you to arrange special shipping.

Shipping Rates:
Shipping costs are determined by your merchandise weight and shipping address. Some large items have an additional freight surcharge to cover additional shipping costs.

Shipping charges are not refundable.

Online Orders:
Mason & Matisse online is opened for shopping 24/7.

Orders placed Friday after 12:00 p.m. (EST), will not be processed until the next business day. Orders will ship within one week after processing for all in stock items.

Sales Tax:
Residents of New York will be charged the 8% sales tax.

Due to the nature of our business, returns or exchanges must be received within 10 days. Returned merchandise must be in original packaging (not the original shipping container), with tags attached, and in resalable condition.

Strollers, cribs, and large furniture sales are final and cannot be returned or exchanged (unless defective).

Sale items are final and cannot be returned or exchanged.

Furniture Orders:
Although some smaller furniture items such as rocking chairs can ship via UPS or Federal Express, most of our cribs and larger furniture is shipped via a freight carrier. If your order is shipped via freight carrier you will be contacted before delivery is attempted to arrange a delivery time - you must be present at the time of delivery. Whenever possible, we arrange for the delivery driver for items to be delivered to the inside of your home. Where/when this is not possible the driver will deliver the item curbside; you can work out delivery details with the freight company handling your order.

Receiving Furniture Orders:
Customers must be present to receive, inspect, and sign for delivery. Our manufacturers take great care in packaging products to ensure safe transport. Although items are packaged properly, transit-related damage can occur. When an order arrives, it is imperative that it be inspected carefully and that any damage to the order and/or to the packaging materials be noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the furniture is scratched, dented, cracked; the fabric is torn; the box is crushed on the top corner, punctured, or wet.) Damages must be reported to Mason & Matisse at the time of delivery. We will not be able to place a claim or work with you to replace damaged items if damage is not noted at time of delivery. Customers should retain all packaging until furniture has been fully inspected.

Cancellations:
If you would like to cancel a recent order, please email us as soon as possible to orders@masonandmatisse.com and if your order was not processed (usually within a day), we will happily cancel your order. If the order has processed or shipped, you will not be able to cancel the order.

Corrections & Pricing Policies:
The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.

All prices are in U.S. Dollars. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Privacy:
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

We respect your privacy. We would not and will not share or sell any of your personal information to mailing lists or any other parties. All orders are processed confidentially and securely.

Security:
Our shopping cart through Yahoo! stores uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.
We appreciate your business and pride ourselves on offering 100% customer satisfaction. If you have any questions or concerns, please do not hesitate to contact us at (800) 561-3801.

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